Shipping

and

returns

📦 Shipping Information

  • UK Shipping Only: We currently ship exclusively to addresses within the United Kingdom.
  • Delivery Time: Standard UK delivery takes 2-5 business days.
  • Order Processing: Orders are processed and dispatched promptly.
  • Tracking: You'll receive a tracking number via email once your order ships.
  • Shipping Costs: Calculated at checkout based on your location.

🎁 Personalised Products

As all our products are personalised and made-to-order, please allow extra time for customisation before shipping.

↩️ Returns Policy

  • Personalised Items: Due to the custom nature of our products, we cannot accept returns unless the item is defective or damaged.
  • Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery.
  • Photo Evidence: Please provide clear photos of any defects or damage to expedite your claim.
  • Resolution: We'll either send a replacement or issue a full refund for verified defective items.
  • Wrong Item: If you receive the wrong product, we'll arrange a replacement at no additional cost.

⚠️ Important Note

Please double-check your personalisation details before ordering, as we cannot accept returns for customer errors in customisation.

Need Help?

If you have any questions about shipping or returns, please don't hesitate to contact our customer service team. We're here to help make your experience as smooth as possible!